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Warranty, Returns & Refunds

The short version:

  • Products manufactured by Apimaye have a limited lifetime warranty against manufacturing defects.
  • To make a warranty claim, email support@apimaye-usa.com with photos of the problem and your order number or proof of purchase.
  • If the product is defective, we'll repair it, replace it or refund it.
  • Unused items that haven't been introduced to bees can be returned within 30 days of delivery.

Warranty

All products manufactured by Apimaye have a limited lifetime manufacturer’s warranty against manufacturing defects. If there is anything not right, we’ll make it right.

Limited Lifetime Manufacturer Warranty

Kaftan LLC d.b.a. Apimaye USA (“Apimaye USA”) warrants to the original purchaser (“Customer”) that products manufactured by Apimaye and sold by Apimaye USA or its authorized dealers (“Products”) shall be free from defects in material and workmanship under normal use and service for the lifetime of the product, subject to the terms, limitations, and conditions set forth below.

Coverage

This warranty applies only to Products manufactured by Apimaye and purchased directly from Apimaye USA or from an authorized dealer listed on our Store Locator page. Products made by other companies that we sell (such as gloves, vaporizers and other beekeeping supplies) are covered by their own manufacturer’s warranty, not this one. This warranty covers manufacturing defects in materials and workmanship that result in structural failure or render the Product unfit for its intended use.

Exclusions

This warranty does not cover:

  • Normal wear and tear, cosmetic damage, fading, or discoloration.
  • Damage caused by misuse, neglect, abuse, accident, alteration, modification, or improper assembly.
  • Damage resulting from failure to follow product instructions, exposure to chemicals or extreme environmental conditions, or use of unauthorized parts or accessories.
  • Damage caused by animals (including but not limited to bears, rodents, and insects), natural disasters, fire, or acts of God.

Limitations

This limited lifetime warranty is non-transferable and applies only to the original purchaser with proof of purchase. Apimaye USA’s liability is limited to, at its sole discretion, repair, replacement, or refund of the purchase price of the defective Product. Replacement parts or Products may be new or refurbished and are covered for the remainder of the original warranty period.

ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. IN NO EVENT SHALL APIMAYE USA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Claim Procedure

To initiate a warranty claim, the Customer must:

  1. Contact Apimaye USA at support@apimaye-usa.com with a description of the issue and proof of purchase, or contact the authorized dealer you purchased from.
  2. Provide photographs of the defective Product and, if requested, return the Product or defective component.

All warranty claims are subject to verification by Apimaye USA.

Modifications

Apimaye USA reserves the right to modify this warranty at any time, provided such changes do not retroactively affect prior purchases.

Receiving Your Order

When your order arrives, please inspect the boxes. Our hives can pass through several shipping hubs on the way from our warehouse, and each hub means the box gets handled one more time. If a box is dented or damaged, please take a picture and show it to your carrier as well. All our packages are insured through the carrier. If any items arrived damaged, take a picture and email it to us, and we'll send a replacement part right away.

If any part is damaged during or after the warranty period due to user error, we have parts available at reasonable prices to get your hive back in perfect shape as soon as possible. Send us pictures of the parts that need to be replaced, and we'll work on it together.

Returns & Refunds

Due to the nature of our products, we cannot accept returns of products that have been introduced to bees. This is to avoid possible contamination of the hives.

Before your items are shipped

We ship daily. If you'd like to cancel your order before it ships, email us at support@apimaye-usa.com with your order number, and your payment will be fully refunded.

Returning unused items

You have 30 days after your order is delivered to request a return. To start a return, email support@apimaye-usa.com with your order number and the items you'd like to return. Items must be unused and in their original condition. We'll email you a prepaid return shipping label.

  • If it was our mistake or the item is defective (for example, we sent the wrong item), the return label is free.
  • If you changed your mind, the cost of the return label will be deducted from your refund. We'll let you know the label cost before we send it.

Once your items arrive at our Phoenix warehouse and we've inspected them, we'll process your refund to your original payment method.